Shipping & Delivery

Shipping and Delivery Policy
Thank you for shopping with Saxorimel. We want your new games and favourite pieces to reach you quickly and in perfect condition, ready for your next game night. This policy explains how we process, pack and deliver your order.

Business Information
Doing Business As: Saxorimel
Legal Business Name: MOXED UG (haftungsbeschränkt)
Managing Director: Darina Barabash
Commercial Register Number: HRB 46328
Registered Court: Amtsgericht Nürnberg
Business Address: Josephsplatz 8, 90403 Nürnberg, Germany
Email: info@saxorimel.com

Order Processing
Orders are processed once full payment has been received. Most orders are handed to our shipping partner within 1 to 3 business days (Monday to Friday, excluding German public holidays). Orders placed on weekends or holidays are processed on the next business day. Personalised or custom-made items may need extra production time, which is shown on the product page. During busy periods such as seasonal sales or the run-up to Christmas, processing may take a little longer, and we will let you know about any significant delay. Once your order is dispatched, you will receive a confirmation email with a tracking number, where available.

Delivery Times
Estimated delivery times after dispatch are 2 to 5 business days within Germany and 5 to 10 business days to other EU countries. These are estimates, not guaranteed dates, and delays can occasionally occur due to carriers, weather, public holidays or other circumstances beyond our control.

Shipping Costs and Delivery Areas
Shipping costs depend on your delivery address and the size and weight of your order, and the exact cost is shown at checkout before you pay. Any free shipping offers are displayed on our website and at checkout. We ship to Germany and selected EU countries, which are listed at checkout. If your country is not listed, contact us at info@saxorimel.com and we will check whether delivery is possible.

Packaging
Every order is packed securely and with care. Boards, boxes and wooden pieces are cushioned to protect them from knocks, scratches and moisture, and small parts are kept together so nothing goes missing on the way. Your games and lifestyle pieces arrive in great condition and ready to play.

Tracking Your Order
You can follow your parcel on the shipping company's website using the tracking number in your confirmation email. Please allow up to 24 hours for tracking information to update.

Delivery Address and Missed Deliveries
Please make sure your delivery address is complete and correct. We are not responsible for delays or failed deliveries caused by an incorrect address. If you notice a mistake, contact us as soon as possible, as we can only change the address before dispatch. If a parcel is returned to us due to an incorrect address or because it was not collected, we will contact you to arrange redelivery, and additional shipping costs may apply. If you are not at home, the carrier may leave your parcel with a neighbour, at a parcel shop or with redelivery instructions.

Damaged, Missing or Incorrect Items
Please check your order when it arrives, including that all game pieces and components are complete. If the parcel is damaged, an item or game piece is missing, or you received the wrong product, contact us at info@saxorimel.com as soon as possible with your order number and, where possible, photos. We will resolve it quickly with a replacement part, a replacement product or a refund. Your statutory warranty rights remain unaffected.

Lost Parcels
If your tracking shows no progress for an unusually long time or your parcel has not arrived within the expected time, please contact us. We will investigate with the carrier and, if the parcel is confirmed lost, send a replacement or issue a refund.

Transfer of Risk
For consumers, the risk of loss or damage passes to you only once the goods have been delivered to you or to a person you have authorised to receive them.

Customs, Duties and Taxes
Orders shipped within the European Union are not subject to customs duties. Prices at checkout include the VAT required by law.