Cancellations | saxorimel

Cancellation Policy
At Saxorimel, we know that plans can change. This policy explains how to cancel or change an order, what happens once your order has been dispatched and when we may need to cancel an order ourselves. It does not affect your statutory right of withdrawal, which is described in our Refund and Returns Policy.

Business Information
Doing Business As: Saxorimel
Legal Business Name: MOXED UG (haftungsbeschränkt)
Managing Director: Darina Barabash
Commercial Register Number: HRB 46328
Registered Court: Amtsgericht Nürnberg
Business Address: Josephsplatz 8, 90403 Nürnberg, Germany
Email: info@saxorimel.com

Cancelling Before Dispatch
To cancel an order, email us as soon as possible at info@saxorimel.com with your order number, full name and the email address used for the order, and tell us whether you want to cancel the whole order or only certain items. We usually process orders within 1 to 3 business days. If your order has not yet been handed to our shipping partner, we will cancel it, confirm by email and refund the full amount, including shipping costs, to your original payment method without undue delay and no later than fourteen days.

Orders Already Dispatched
Once an order has been dispatched, we can no longer cancel it. You can still use your statutory right of withdrawal within fourteen days of receiving the goods and return the items as described in our Refund and Returns Policy. If you no longer want an item, please keep all game pieces, rules and packaging complete and don't play the game beyond a simple check. For apparel and accessories, please keep the tags attached and don't wear or wash the item.

Changing Your Order
If you would like a different game, version or size, want to add items or need to correct your delivery address, contact us as soon as possible. We will gladly make the change if your order has not yet been dispatched. If that is no longer possible, you can cancel or withdraw from the order and place a new one.

Personalised and Custom Items
Items made to your specifications or personalised for you, such as games, boards or accessories engraved, printed or designed with your own names, texts, logos or colours, can only be cancelled before production or personalisation has started. After that, the order cannot be cancelled and the statutory right of withdrawal does not apply.

Cancellations by Saxorimel
We may need to cancel an order ourselves if a product is out of stock, there is an obvious error in the price or product information, payment could not be completed, an order appears fraudulent or unauthorised, or we cannot deliver to your address. In these cases, we will inform you by email and refund any amount already paid in full to your original payment method as quickly as possible.

Partial Cancellations
If only part of your order is cancelled, we will refund the amount for the cancelled items. If the remaining order no longer qualifies for a free shipping offer, we will not charge you any extra shipping costs.